At Friend Convert, accessible from https://friendconvert.net, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and share information. This Privacy Policy outlines the types of information we collect, how we use it, and the rights and choices available to users.
This Privacy Policy is aligned with global data privacy regulations, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Paddle’s acceptable use requirements.
1. Consent
By using our website or services, you consent to our Privacy Policy and agree to its terms.
2. Information We Collect
We collect and process the following types of personal data:
a. Information You Provide Directly:
- Name, email address, phone number, and company name when you fill out forms or register for an account.
- Message content when you contact us or submit support requests.
- Payment and billing details when you subscribe or purchase (processed securely via Paddle, our merchant of record).
b. Information Collected Automatically:
- Log files (IP address, browser type, ISP, date/time, referring/exit pages, and clickstream data).
- Cookies and similar technologies to store preferences and enhance your browsing experience.
3. How We Use Your Information
We use the data we collect to:
- Provide, manage, and improve our website and services.
- Personalize user experience and deliver relevant content.
- Communicate with you regarding updates, offers, or customer support.
- Process transactions securely via Paddle.
- Prevent fraud and ensure platform security.
- Comply with legal obligations.
We do not sell your personal data.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze usage patterns, and manage preferences. You may adjust your browser settings to refuse or restrict cookies.
For more information, visit What Are Cookies.
5. Legal Basis for Processing (GDPR)
We process personal data based on the following legal grounds:
- Contractual necessity – to provide services you’ve requested.
- Consent – where applicable, for marketing and optional data sharing.
- Legal obligations – to comply with applicable laws.
- Legitimate interests – for fraud prevention, product improvement, and customer support.
6. Your Data Protection Rights
Under GDPR and CCPA, you have the right to:
- Access – Request copies of your personal data.
- Rectification – Request corrections to inaccurate or incomplete data.
- Erasure – Request deletion of your personal data under certain conditions.
- Restrict Processing – Ask us to limit how your data is used.
- Object to Processing – Object to processing based on our legitimate interests.
- Data Portability – Request transfer of your data to another provider.
To exercise any of these rights, please contact us at support@friendconvert.net. We will respond within 30 days.
7. CCPA Rights (California Residents)
Under the CCPA, California residents may request:
- Disclosure of the categories and specific personal data collected.
- Deletion of personal data.
- Information about the sale or sharing of personal data (Note: we do not sell personal data).
Requests can be submitted to support@friendconvert.net.
8. Children’s Privacy
We do not knowingly collect personal data from children under 13 years of age. If you believe a child has provided us with personal information, please contact us immediately, and we will remove such data promptly.
9. Data Sharing and Third Parties
Your data may be shared with:
- Paddle, our merchant of record, for secure payment processing.
- Analytics providers, for usage insights (e.g., Google Analytics).
- Legal authorities, if required by law.
We ensure all third-party processors comply with privacy laws and handle your data securely.
10. Data Security
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
11. International Data Transfers
Your personal data may be transferred and processed outside your country of residence, including to countries that may not provide the same level of data protection. We use approved safeguards such as Standard Contractual Clauses (SCCs) to protect transferred data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date. Continued use of our website or services after any changes indicates your acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact:
Friend Convert Support Team
📧 support@friendconvert.net